Frequently Asked Questions

What are the advantages of Anacom MedTek’s Digital Pillow Speaker versus the Analog Pillow Speaker?

Is it difficult to reconfigure the pillow speaker to work with other Televisions?

Why Are Anacom MedTek Bed Communication Cables Better?

Are the products in this website the only products that Anacom MedTek sells?

How do I find out the answer to a question not listed here?

What are your hours of operation?

Can I order by email or fax?

What time does the shipping department open and close for will call pick up?

What is an RMA, and how do I process a return request?

What is your warranty?

What are your terms of sale?

What are the advantages of Anacom MedTek’s Digital Pillow Speaker versus the Analog Pillow Speaker?

Analog Pillow Speaker

  • Uses a single button step system. The television is turned on by pushing the television button and the channel is changed up one channel at a time by continuing to push the television button.
  • To turn the television off you must channel through all of the available channels to the off channel.
  • You can not channel up/down, and you do not have a keypad for direct channel access.
  • An analog pillow speaker is only available with a volume wheel for audio.

Anacom MedTek Digital Pillow Speaker

  • Television On/Off Button, to turn the television on or off with one button press.
  • Multiple Channel Selection Options, Uses digital technology enabling channel up/down, and direct channel access via numeric keypad.
  • Closed Caption, enables on screen text for the hearing impaired.
  • Alt Channel Button, Allows you to toggle between the current and previous channel or can be programmed to toggle between TV/FM Radio on some television models.
  • TV Guide Button, Lists all available channels in numeric order.
  • Reprogrammable, Can easily be reprogrammed for any hospital grade television with a few quick keystrokes.
  • Digital or Mechanical Volume Control, Available for all pillow speakers.
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Is it difficult to reconfigure the pillow speaker to work with other Televisions?

Anacom MedTek pillow speakers are easy to reconfigure. They do not require disassembly of the pillow speaker in order to reset switches or jumpers on the printed circuit board. Reconfiguration is easily done through the use of specific keystrokes at the time the pillow speaker is connected to the wall station or television.

The easy procedure assures that they cannot be reconfigured accidentally by a patient.
Once the pillow speaker is reconfigured, it will keep its configuration even if unplugged.

The ability to reconfigure the pillow speaker reduces the number of models that you have to keep on hand because of the TV variations that you may have at your facility.

This feature also allows to the changing of TV types without having to buy new pillow speakers!

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Why Are Anacom MedTek Bed Communication Cables Better?

Anacom-MedTek offers premium bed cables at competitive prices. We manufacture our cables to be the best in the market. All of our bed cables feature Solid Brass Pins. As you will see, the solid brass pins are much stronger than hollow pins you currently use.

The pins are designed so that even when the cables are abused, the pins can be straightened for extended life. Our cables also offer our legendary Duraflex PVC Tear-Resistant Cable Jacket, surpassing all UL requirements for bed cables.

Our bed communication cables are offered in three different versions, designed to meet your facilities needs.

  1. Our Standard Bed Communication Cable is available for Hill-Rom or Stryker beds. It is available with a molded in-line or ninety degree wall end plug.
  2. Our StationGuard Bed Communication Cable eliminates damage to the Hill-Rom BIU Station. Its broad face plug pivots and lifts protecting the receptacle, pins, and shroud. If you do not use the Hill-Rom BIU Station, we offer the Anacom-MedTek StationGuard wall plate. When combined with the StationGuard Cable will provide the same receptacle protection.
  3. Our Safety Disconnect Bed Communication Cable has a middle connector, allowing you to disconnect the bed without removing the plug at the wall station or bed. The safety disconnect cable is also with a molded in-line or ninety degree wall end plug..
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Are the products in this website the only products that Anacom MedTek sells?

The items shown in this website reflect only a portion of the most popular items that we sell. There are a large number of models and products that are available. We produce a large variety of items all of which could not all be presented. Our extensive manufacturing capability and well as our overseas resources can enable us to supply most all of your Nurse call and patient accessory needs.

Please contact a customer service representative for your needs at 1-800-955-9540

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How do I find out the answer to a question not listed here?

You can email us at info@anacom-medtek.com we will return your email with an answer to your question.

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What are your hours of operation?

6:00 am to 5:00 PM Pacific standard time (PST) Monday through Friday.

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Can I order by email or fax?

You can order by email or fax 24 hours a day, 7 days a week

at info@anacom-medtek.com

To order by fax call 1-714-774-7388

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What time does the shipping department open and close for will call pick up?

Anacom MedTek’s shipping department is open from 8:00 am to 3:30 PM PST for

Will call pick up. Please call 1-714-774-8484 to verify your order is ready.

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What is an RMA, and how do I process a return request?

An RMA is a Return Material Authorization. This document is used to return product back to Anacom MedTek for various reasons. Anacom MedTek will not accept returned material unless an RMA is issued.

Please call your customer service representative at 1-800-955-9540 and they will assist you.

A Returned Material Authorization number must be issued by ANACOM MEDTEK prior to return of any goods. Goods returned are to be referenced with this number, and must be returned within 30 days of the issuance of the RMA number, or they will not be accepted. All returns are to be sent to ANACOM MEDTEK freight prepaid.

Goods incorrectly ordered will be accepted back for credit if returned within 60 days and are in original condition and packaging. A 20% or $25.00, restocking charge (whichever is higher) will be levied to cover handling costs. Custom products are non cancelable or returnable. Anacom MedTek will provide a first article for customer approval, and requires written approval of the first article prior to manufacturing.

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What is your warranty?

ANACOM MEDTEK products carry a Limited Lifetime Warranty to the original purchaser against defective materials and workmanship. Products not manufactured by ANACOM MEDTEK are subject to its manufacturers warranty. ANACOM MEDTEK at its option, will repair or replace faulty goods and is not responsible for any consequential loss incurred due to faulty goods. Pillow Speakers carry a two-year warranty against defective operation, which also includes during that period a “No Questions Asked” warranty against case cracking or breakage. This warranty does not cover normal wear, misuse or consumable items, and does not include modifications or damages due to abuse by the user.

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What are your terms of sale?

All prices are quoted in U.S. Dollars, and are net 30 days from date of invoice, subject to credit approval. All prices are F.O.B. Anaheim, California unless otherwise specified. A service charge of 1.5% per month will be charged to past due accounts.  Goods will not be shipped to buyers whose accounts are overdue until such time that we have received full payment of past due amount. Please remit all payments to the following address:

ANACOM MEDTEK
1240 S. Claudina Street
Anaheim, CA 92805-6204

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